Last Updated

15 November, 2024

Privacy Policy

Welcome to Neo Health! Your privacy is critically important to us. This Privacy Policy outlines how Neo Health ("we," "our," "us") collects, uses, discloses, and safeguards your information when you engage with our services, including Carefund, telemedicine, digital health records, and other services (collectively, the "Service"). As a healthcare platform, we operate under the Health Insurance Portability and Accountability Act (HIPAA) regulations and are committed to ensuring the confidentiality, integrity, and security of your Protected Health Information (PHI). Please read this Privacy Policy carefully. By using our Service, you consent to the practices described herein.

Table of Contents

1. Introduction

Neo Health leverages cutting-edge technology to enhance healthcare accessibility and efficiency. Our platform offers a range of services, including telemedicine, digital health records management, and personalized health care tools, ensuring that your health data is managed with the highest level of confidentiality and security.

3. Definitions

  • Personal Information: Identifiable information such as names, addresses, and contact details.
  • Protected Health Information (PHI): Any information about health status, provision of health care, or health care payment that can be linked to an individual.
  • Service Providers: Vendors and third-party service providers that perform functions on our behalf.

4. Information We Collect

We collect various types of information to provide and enhance our services:

  • Identification and Contact Data: Your name, email, telephone number, and address collected during the registration process.
  • Health Data: Detailed medical histories, treatment records, and other health-related information critical for providing personalized care.
  • Financial Data: Payment methods and transaction details necessary for billing and processing payments within our services.
  • Technical Data: Data automatically collected from your device, such as IP addresses, browser types, and other diagnostic data to help us understand how you interact with our services and how we can improve them.

5. How We Use Your Information

Our use of your data is primarily focused on providing high-quality healthcare services:

  • Service Provision: Administering health records, scheduling telemedicine sessions, and enabling access to healthcare services.
  • Operational Purposes: Enhancing functionality, analyzing service usage to develop new features, and maintaining the integrity of the Neo Health platform.
  • Customer Communication: Sending updates, alerts, and responses to your inquiries, along with marketing communications that we think may be of interest to you.

6. Information Disclosure

We share your information only under controlled and secure circumstances:

  • With Healthcare Providers: Sharing necessary health data to facilitate coordinated and effective care.
  • Legal Compliance: Disclosing information as necessary to comply with our legal obligations, such as responding to subpoenas or other legal requests.
  • With Business Partners and Contractors: Sharing data with parties that help us conduct business or provide services on our behalf, under strict confidentiality terms.

7. Data Security

We employ advanced security measures to protect your data, including:

  • Encryption: Encrypting data during transmission and at rest.
  • Access Control: Limiting access to your data to authorized employees and partners.
  • Security Protocols: Implementing industry-standard security protocols and continuously monitoring our systems for vulnerabilities.

8. Your Data Protection Rights

Under the law, you have various rights regarding your personal information:

  • Access: The right to be informed of, and request access to, the personal data we process about you.
  • Amendment: You can also request that we amend or update your personal information where it is inaccurate or incomplete.
  • Deletion: The right to request that we delete your personal information.
  • Restrict: The right to request that we temporarily or permanently stop processing all or some of your personal information.
  • Object: The right, at any time, to object to us processing your personal information on grounds relating to your particular situation.
  • Data Portability: The right to request a copy of your personal information in electronic format and the right to transmit that personal data for use in another party’s service.

9. Breach Notification

In the unlikely event of a data breach, we are committed to notifying you and the appropriate regulatory bodies without undue delay, providing specific information about the breach and how we plan to address it.

10. Data Retention

We retain your personal and health information only as long as necessary to fulfill the purposes for which it was collected, to ensure compliance with legal obligations, and for the purposes of resolving disputes.

11. Children’s Privacy

Our services are not directed towards children under the age of 13, and we do not knowingly collect personal information from children without obtaining parental consent.

12. International Data Transfers

Your information may be transferred to, processed, and stored in countries other than the one in which you reside. These countries may have data protection laws that are different from the laws of your country. We take all reasonable precautions to ensure that your data is treated securely and in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions or concerns about our use of your information or about this Privacy Policy, please contact us using the following details: