Last Updated

15 November, 2024

Terms & Conditions

Welcome to Neo Health. These Terms and Conditions ("Terms") govern your use of the Neo Health services, which include our websites, mobile applications, telemedicine services, digital health records management, and associated products and services, including the Carefund service (collectively, the "Services"). By accessing or using any part of our Services, you agree to be bound by these Terms.

Table of Contents

1. Introduction

This document outlines the terms under which you may use our services and access our content. It is crucial that you read it thoroughly to understand your rights and responsibilities.

2. Acceptance of Terms

By registering for, accessing, or using our services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use our services.

3. Changes to Terms

We may modify these Terms at any time. Any changes will become effective immediately upon posting. Your continued use of our services after any modification confirms your acceptance of these modifications.

4. Account Registration and Use

You must be at least 18 years old to use our services. Registration requires providing accurate and current information, and you are responsible for maintaining the security of your account and password.

5. Neo Health Services Description

Neo Health provides integrated healthcare services, including telemedicine, digital health records, and the Carefund product for medical expense fundraising.

6. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you consent to such processing and warrant that all data provided by you is accurate.

7. User Responsibilities

You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for all activities that occur under your account.

8. Intellectual Property Rights

All intellectual property rights in the services are owned by us or our licensors. You are granted a limited, non-exclusive license to access and use the services for your personal use.

9. User Content

You own the rights to the content you create and share on our platforms but grant us a license to use, distribute, and publicly display that content as part of our services.

10. Prohibited Activities

You may not use our services for any illegal or unauthorized purpose. You agree to comply with all laws, rules, and regulations applicable to your use of the services.

11. Termination and Account Cancellation

We may terminate or suspend your account and access to the services if you breach these Terms without prior notice.

12. Disclaimers and Limitation of Liability

The services are provided on an as "is" and "as available" basis. Neo Health disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

13. Indemnification

You agree to indemnify and hold harmless Neo Health and its employees, agents, and affiliates from any claims, damages, or expenses arising from your use of the services.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the jurisdiction in which Neo Health is incorporated, without regard to its conflict of law provisions.

15. Dispute Resolution

Disputes arising under these Terms will be resolved by arbitration in the jurisdiction where Neo Health is incorporated.

16. General Provisions

If any part of these Terms is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full effect.

17. Carefund

The Carefund service ("Carefund") is a feature of Neo Health that facilitates fundraising for users' medical expenses. Below are the specific terms that govern the use of Carefund within the Neo Health platform:

Purpose of Fundraising: Carefund allows users to raise funds to pay for their own or others' medical expenses directly within the Neo Health ecosystem. Use of Funds: Funds raised via Carefund are exclusively used within Neo Health to cover the medical expenses of the designated recipient. This ensures that all contributions are applied directly to healthcare services provided by Neo Health or its partners.

Transparency and Accountability: Neo Health maintains strict oversight of how funds are allocated and spent. We provide detailed reporting to both donors and fund recipients to ensure transparency and accountability in the use of these funds.
Donor Acknowledgment: Donors understand that their contributions are donations made to support specific medical expenses through Neo Health. Donations are non-refundable except under circumstances that Neo Health deems exceptional.

Eligibility and Verification: Users wishing to start a Carefund campaign must undergo a verification process to establish their eligibility, which includes proof of medical condition and estimated costs verified by Neo Health.

Withdrawal and Use of Funds: Withdrawal of funds by campaign organizers is not permitted. All disbursements are directly managed by Neo Health, which pays medical expenses to service providers based on invoices or treatment confirmations.

Misuse of Funds: Misuse of Carefund resources, including any attempt to withdraw funds for unauthorized uses, will result in immediate suspension of the campaign and possible legal action. Neo Health reserves the right to redirect misused funds back to the intended medical use or to other Carefund campaigns at its discretion.

18. Contact Information

If you have any questions or concerns about our use of your information or about this Privacy Policy, please contact us using the following details: